Category: Food Distribution

About this Job: A Food Distributor is seeking an experienced and qualified Customer Service Manager.

The customer service manager will direct the customer service department, direct and monitor employee activity, offer guidance and support, intercede in escalated situations, resolve conflicts, and ensure customer satisfaction.

Responsibilities:

Manage the customer service department.

Generate and enforce guidelines and procedures.

Direct all employees.

Assign duties and responsibilities.

Oversee staff training, guidance and support.

Monitor employee activity.

Intercede in escalated instances.

Conflict resolution, processing and solving escalated client complaints and difficult situations.

Maintain a productive and cohesive customer service department with smooth daily workflow.

Ensure customer satisfaction.

Requirements:

3+ years of related work experience.

Leadership and motivational skills.

Excellent communication skills, verbal and written.

Strong customer service capabilities.

Excellent interpersonal skills

Professional and sociable manner.

Computer skills.

Please send your resume to info@poelgroup.com and reference "BocaShuk. Job #4253. Customer Service Manager, Central NJ."

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Category: Food Distribution

About this Job: A Food Distributor is seeking a dedicated Customer Service Agent.

This position will respond to customer inquires, provide assistance, and process orders.

Responsibilities:

Answers customer calls and emails.

Provide information on products, pricing, and in-processes orders.

Refer escalated requests to appropriate parties and follow up to confirm satisfactory resolution.

Track order que and ensure all requests are processed in a timely fashion.

Delete items on backorder from invoices.

Enters customer orders into OE System.

Maintain activity records.

Requirements:

Previous work experience.

Strong customer service aptitude.

Excellent verbal and written communication skills.

Good phone skills.

Detail oriented and efficient.

Professional and motivated.

Please send your resume to info@poelgroup.com and reference "Boca Shuk. Job #4409. Customer Service, Linden, NJ."

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