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Agency: MAI Placement
Job Posted: Sep 26, 2023
Apply with resume via Email
Category: Online Retail Sales

About this Job: Location: Ridgefield Park, NJ, Brooklyn, NY

Join our team, a thriving online retailer dedicated to exceptional customer service.

Job Description:
As the Customer Service Manager, you'll lead our 40-plus customer service reps, both in-office and remote, handling the phone, live chat, and email support. You aim to ensure top-notch service and satisfaction for our online sales customers.

Key Responsibilities:

  • Lead and mentor a team of 40 plus customer service reps.
  • Optimize performance and exceed KPIs.
  • Manage multi-channel support (phone, chat, email
  • Resolve complex customer issues.
  • Improve service processes.
  • Analyze data for insights.
  • Develop training programs.
  • Manage remote teams effectively.
  • Generate performance reports.


  • Experience in customer service leadership, ideally in online sales.
  • Strong leadership and communication skills.
  • Proficiency in customer service software.
  • Adaptability in a fast-paced online sales environment.

To apply please send your resume to and reference "Customer Service Manager Job #837, Ridgefield NJ - BocaShuk."

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Get Directions1-754-307-4954

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