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Category: Online Retail Sales

About this Job: Location: Ridgefield Park, NJ, Brooklyn, NY

Join our team, a thriving online retailer dedicated to exceptional customer service.

Job Description:
As the Customer Service Manager, you'll lead our 40-plus customer service reps, both in-office and remote, handling the phone, live chat, and email support. You aim to ensure top-notch service and satisfaction for our online sales customers.

Key Responsibilities:

• Lead and mentor a team of 40 plus customer service reps.
• Optimize performance and exceed KPIs.
• Manage multi-channel support (phone, chat, email
• Resolve complex customer issues.
• Improve service processes.
• Analyze data for insights.
• Develop training programs.
• Manage remote teams effectively.
• Generate performance reports.

Qualifications:

• Experience in customer service leadership, ideally in online sales.
• Strong leadership and communication skills.
• Proficiency in customer service software.
• Adaptability in a fast-paced online sales environment.

To apply please send your resume to joel@maiplacement.com and reference "Customer Service Manager Job #837, Ridgefield NJ - BocaShuk."

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