About this Job: Location: Ridgefield Park, NJ, Brooklyn, NY
Join our team, a thriving online retailer dedicated to exceptional customer service.
As the Customer Service Manager, you'll lead our 40-plus customer service reps, both in-office and remote, handling the phone, live chat, and email support. You aim to ensure top-notch service and satisfaction for our online sales customers.
Lead and mentor a team of 40 plus customer service reps.
Optimize performance and exceed KPIs.
Manage multi-channel support (phone, chat, email
Resolve complex customer issues.
Improve service processes.
Analyze data for insights.
Develop training programs.
Manage remote teams effectively.
Generate performance reports.
Experience in customer service leadership, ideally in online sales.
Strong leadership and communication skills.
Proficiency in customer service software.
Adaptability in a fast-paced online sales environment.
To apply please send your resume to email@example.com and reference "Customer Service Manager Job #837, Ridgefield NJ - BocaShuk."